Our aim is to consistently surpass our customers’ expectations by providing a high-quality, cost-effective end-to-end export and import service, based on a strong customer focus, continuous improvement, reliability, and trust.

Our Vision

Our vision is to achieve sustainable growth with a national market presence for all our service offerings.

Our Mission

ROYAL MAILING is a leading manufacturer of custom-built export packaging solutions and an international import and export freight services provider.
Our mission is to provide superior quality, cost-effective end-to-end export, and import service, through strong customer focus, continuous improvement, reliability, and trust – consistently exceeding our customers’ expectations.

Our Quality Objectives

On-Time Delivery
Customer Satisfaction
Improve Freight quote to order conversion rate
Cost of Internal Quality
To support these customer-focused objectives, an environment of continual improvement must be established and maintained in all relevant business processes.

Our Quality Policy

It is the policy of ROYAL MAILING. to supply its customers with products and services in compliance with requirements, to maintain its quality management system in accordance with the requirements of ISO 9001 & MPAS Part 1. ROYAL MAILING will assess risks and opportunities, analyze business data in order to identify improvements, and set targets and objectives, which will be recorded and reviewed as part of the Management Review process, in order to continually improve the effectiveness of the system and enhance customer satisfaction.

We recognize that the customer’s experience must be one of ‘Flawless Customer Service’ which includes:

Reliability, in all we do
A professional, friendly and helpful attitude
Prompt and effective communication
Superior products and services
Products and services that comply fully with relevant statutory and regulatory requirements
Timely delivery and execution of services
Easily accessible and effective support
Therefore ROYAL MAILING is committed to:

Safeguarding the health, safety, and wellbeing of anyone subjected to risk from its activities
Achieving zero accidents, zero defects, and zero environmental incidents
Minimizing environmental harm through efficient use of energy and raw materials, reducing emissions, minimizing waste, and preventing pollution
Meeting all applicable legal and regulatory demands
Exceeding the expectations of customers and other stakeholders
Achieving operational excellence through continuous improvement of product, processes, and management systems
Developing individuals through the provision of education and training
Ensuring the requirements of OHSAS 18001, ISO 9001, ISO 14001, and MPAS Part 1 are met in full
Establishing and regularly reviewing performances that are in line with this policy